11f999 Terms and Conditions

1 General Terms and Eligibility

Welcome to the 11f999 platform. These terms and conditions ("Terms") form a legally binding agreement between you and 11f999. By using this platform, registering, or accessing any service, you confirm that you have read, understood, and agreed to these Terms in full.

1.1 Eligibility to Use the Service

To use 11f999 services, you must meet the following conditions:

• You must be at least 21 years of age.
• You must be legally allowed to participate in this type of gaming service.
• You may hold only one account in your own name.
• You must comply with all applicable local laws while using the platform.
• You are acting on your own behalf, not on the instructions of any third party.

1.2 Effect of the Terms

These Terms operate alongside our Privacy Policy and Responsible Gaming Policy. In the event of any conflict, these Terms shall take precedence. 11f999 reserves the right to modify these Terms at any time, and users will be notified of any changes accordingly.

2 Account Registration and Verification

2.1 Registration Process

To create an account on 11f999, you must provide accurate and complete information. Providing false or misleading information will result in immediate account termination and all deposited funds may be forfeited.

2.2 Identity Verification (KYC)

To ensure security and prevent money laundering, 11f999 reserves the right to verify a user's identity at any time. You may be required to provide any of the following documents for verification:

• A copy of your National ID (NID) or passport.
• Proof of current address (utility bill or bank statement).
• Proof of ownership of the payment method used.

Withdrawals may be put on hold until verification is complete. 11f999 may be required to share user information with relevant authorities where applicable.

2.3 Account Security

It is your responsibility to keep your account login credentials completely confidential. You must not allow any third party to use your account. If you suspect unauthorized access to your account, contact our support team immediately.

3 Deposits, Withdrawals and Payment Policy

3.1 Deposit Conditions

The minimum deposit amount on 11f999 is ৳500 (five hundred taka). Accepted deposit methods are: bKash, Nagad, and Rocket. Every deposit must be sent from an account registered in the user's own name — funds sent from third-party accounts may be returned.

3.2 Withdrawal Conditions

The minimum withdrawal amount is ৳500. Once account verification is complete, withdrawals are generally processed within 10 to 45 minutes. Withdrawals may be delayed or rejected in the following situations:

• Identity verification is incomplete.
• Bonus wagering requirements have not been met.
• The account is under review for any reason.
• Due to technical issues or delays on the part of a third-party payment provider.

3.3 Currency and Conversion

All transactions on this platform are conducted in Bangladeshi Taka (BDT / ৳). Foreign currencies are not accepted.

4 Bonuses and Promotional Offers

4.1 Welcome Bonus

New players registering on 11f999 will receive a 120% bonus on their first deposit, up to ৳5,000. For example: a deposit of ৳1,000 earns a ৳1,200 bonus, giving a total balance of ৳2,200. For deposits of ৳10,000 or more, the bonus is capped at ৳5,000, giving a total balance of ৳15,000.

4.2 Wagering Requirements

The welcome bonus must meet wagering requirements before it can be withdrawn. The wagering requirement is 10 times (10x) the bonus amount. Example: if you receive a ৳1,200 bonus, you must place a total of ৳12,000 in bets before withdrawing.

4.3 General Rules for Bonus Use

• Each player is entitled to the welcome bonus once only.
• Attempting to collect bonuses through multiple accounts will result in both accounts being terminated.
• Breaching bonus terms may result in the bonus and any associated winnings being forfeited.
• 11f999 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• VIP cashback and special promotions are subject to separate terms and conditions.

5 Gaming Rules and Fair Play

5.1 Fair Play Policy

11f999 is committed to ensuring fairness and transparency across all games. We use software from certified game providers and all outcomes are determined by a Random Number Generator (RNG).

5.2 Technical Errors

If a technical error or interruption occurs during gameplay, the relevant bet may be voided and the stake returned. If a technical error results in unusual winnings or circumstances, 11f999 reserves the right to void that transaction.

5.3 Strategy and Software Restrictions

The use of any automated software, bots, macros, or any form of cheating tool in games is strictly prohibited. If such activity is detected, the account will be immediately terminated and all funds forfeited.

6 Personal Data and Privacy

11f999 is committed to protecting your personal data. We use SSL encryption technology to keep all information secure. Full details of how your data is collected, used, and protected can be found on our Privacy Policy page.

We never sell your personal data to third parties for marketing purposes. However, we may be required to provide information to relevant authorities due to legal obligations or in connection with anti-money laundering investigations.

7 Responsible Gaming

11f999 believes that gaming is entertainment only — not a solution to financial problems. We treat responsible gaming as our highest priority.

• Never bet more than you can afford.
• If you notice signs of gaming addiction, seek professional help immediately.
• Allowing minors to use your account is strictly prohibited.
• Avoid gaming during periods of depression or mental stress.

8 Prohibited Activities

The following activities are strictly prohibited on the 11f999 platform:

• Money laundering or any form of financial fraud.
• Operating multiple accounts.
• Opening an account using another person's identity.
• Abusing the bonus system (bonus hunting).
• Attempting to manipulate game outcomes.
• Attempting to breach the platform's security systems.
• Betting on behalf of a third party or using their funds.
• Using automated software or bots to play games.

9 Account Suspension and Closure

9.1 Rights of 11f999

11f999 may suspend or close any account without prior notice in any of the following circumstances:

• Violation of these terms and conditions.
• Suspicion of fraud or money laundering.
• Proven registration using false information.
• Due to legal obligations.
• At the user's request (voluntary account closure).

9.2 User Rights

You may voluntarily close your account at any time by contacting our support team. You will be given the opportunity to withdraw any eligible balance before the account is closed; however, this opportunity may not be available in cases of bonus abuse or breach of rules.

10 Limitation of Liability

11f999 shall not be liable under any circumstances for the following:

• Gaming sessions disrupted due to internet disconnection or server issues.
• Any loss resulting from disclosure of your own account credentials.
• Delays or errors on the part of third-party payment providers.
• Temporary suspension of service due to changes in law.
• Gaming losses resulting from the user's own decisions.

In all circumstances, 11f999's maximum liability shall be limited to the total amount deposited by you in the last 30 days.

11 Dispute Resolution

11.1 Complaint Submission Process

For any dispute or complaint, first try to reach a resolution through our 24/7 live chat support or by email. When submitting a complaint, please include the following information:

• Your registered username or account number.
• A detailed description of the issue along with the relevant date and time.
• Screenshots or supporting evidence where applicable.

11.2 Resolution Timeline

After receiving a complaint, we generally aim to provide an initial response within 7 business days. Complex matters may take additional time to resolve. In all disputes, the final decision of 11f999 shall be considered binding.

12 Changes to Terms and Conditions

11f999 reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, a notice will be provided via the registered email or on the platform. If you continue to use the platform after any changes, you will be considered to have accepted the updated terms and conditions.

The date of the latest update will always be displayed at the top of this page. For information on older versions, please contact our support team.