🛡️ For ages 21+

Responsible Gaming at 11f999 — Your safety is our priority

Gaming should be a source of fun, not a source of problems — 11f999 is always here for you.

Our Commitment

11f999 believes that online gaming is entirely for entertainment — it should never be a source of financial stress or emotional distress. Responsible gaming is not just a policy; it is the core foundation of our platform. We want to ensure that every player can enjoy games consciously and on their own terms.

Before you start playing at 11f999, keep a few important things in mind: gaming is for adults only — only those aged 21 or older may use this platform. There is no guarantee of winning, and never increase your bets to chase losses. Always play with money that, if lost, will have no impact on your daily life.

We are committed to creating a safe, transparent, and trustworthy gaming environment for players in Bangladesh. In the responsible gaming section of 11f999 you will find self-exclusion, deposit limits, time-out, and many other protective tools.

Our Protection Tools

11f999 provides several effective tools to help you stay in control of your gaming experience. Use them and play within healthy limits.

Deposit Limit

Set a limit on how much you deposit per day, week, or month. Once a limit is set, it takes effect immediately. Requests to increase a limit require a 72-hour cooling-off period, which protects you from overspending in a moment of impulse.

Self-Exclusion

If you feel gaming is getting out of control, you can exclude yourself from the platform for a set period (30 days, 90 days, or permanently). While self-exclusion is active, your account will be completely inactive.

Time-Out

Use the time-out feature for a short-term break. Temporarily close your account for 24 hours, 72 hours, or 7 days. During this time, logging in or placing bets will not be possible and no marketing messages will be sent.

Session Time Limit

Set a maximum duration for each gaming session — 30 minutes, 1 hour, or 2 hours. When the time is up, you will be automatically logged out or sent a warning message, so you stay aware of how long you have been playing.

Gaming History Review

You can view a complete record of your gaming history, deposits, and withdrawals in your account. Review your spending every month and make sure gaming stays within your budget.

Reality Reminder

A message is shown on screen at set intervals reminding you how long you have been playing and how much you have spent. This helps you make informed decisions and stay in control of your gaming.

Warning Signs of Problem Gaming

If you notice the following signs, it means gaming may be becoming a problem. Assess yourself honestly.

Increasing bets to chase losses

Placing larger bets after a loss to try to win back money is a warning sign. The idea that "one win will fix everything" is harmful.

Hiding from family and friends

If you feel the need to hide how much you are playing or spending from family or those close to you, that is a clear warning sign.

Gaming with essential money

If you are gaming with money meant for rent, food, or your children's education, stop immediately and seek help.

Unable to stop gaming

If you repeatedly try to cut back or stop gaming but cannot succeed, it is time to seek professional help.

Neglecting work and relationships

If gaming is damaging your career, family relationships, or social life, that is a sign of a serious problem.

Anxiety and emotional distress

Feeling restless, irritable, or anxious when not playing is a sign of gaming addiction. Do not ignore these feelings.

Tips for Safe Gaming

Responsible gaming is not only about avoiding problems — it is about making the gaming experience genuinely enjoyable. Follow the guidelines below.

At 11f999, take a moment before each session and keep the following in mind.

Set a budget in advance: Before each session, decide the maximum amount you are willing to spend and do not exceed that limit.

Set a time limit: Decide on a specific time limit before you start playing. Set an alarm and stop when that time is up.

Do not play under pressure: Avoid gaming when you are tired, emotionally unsettled, or have been drinking — your ability to make sound decisions is reduced.

Gaming is not a source of income: Thinking of gaming as a way to earn money is not right. It is entertainment — like buying a cinema ticket.

Take regular breaks: Take breaks during long sessions. Get up, walk around, drink some water — it helps you make clearer decisions.

Keep other hobbies too: Maintain other social activities and hobbies alongside gaming. Keeping balance in life is important.

Assess yourself: Ask yourself from time to time — is gaming still enjoyable? If not, take a break right away.

Age Verification and Minor Protection

11f999 strictly ensures that only individuals aged 21 or older may use this platform. Age verification is mandatory at registration, and in any case of doubt we may request additional proof.

If there are children or teenagers in your home, do not leave your device with your account logged in. Always log out at the end of a session.

You can use parental control software to prevent children from accessing gambling sites if you wish.

Age Verification Process

  • Age is verified using a National ID card (NID) or passport
  • Age verification based on the correct date is mandatory at registration
  • Providing false information will result in the permanent closure of the account
  • Minors cannot register — zero-tolerance policy
  • Suspicious accounts may be investigated at any time

How Self-Exclusion Works

Short-Term Break

  • 30-day time-out
  • 60-day break
  • 90-day break
  • After a temporary break, the account will not be automatically reactivated
  • A separate request must be submitted to reactivate the account

Long-Term Break

  • 6-month self-exclusion
  • 1-year self-exclusion
  • 5-year self-exclusion
  • No promotional messages will be sent during the exclusion period
  • Cancellation before the period ends is not possible

Permanent Exclusion

  • The account will be closed permanently
  • All personal data will be deleted
  • Opening a new account in the future will not be possible
  • All contact details will be blocked
  • This decision cannot be reversed

To activate self-exclusion, contact our 24/7 live chat support or send an email to [email protected].

Need Help?

You are not alone. If you feel gaming is becoming a problem, reach out to us — we are ready to point you in the right direction.

24/7 Live Chat

At any time, day or night, our Bangla-speaking support team is here for you. Speak directly in live chat and share your concerns — complete confidentiality is guaranteed.

Email Support

If you prefer to write in detail, send an email to [email protected]. Our responsible gaming specialist team will respond to your message and provide the help you need.

Remember: asking for help is a sign of courage. Any concern you have matters to us, and your information will be kept completely confidential.

Play for fun, play responsibly

11f999 offers cricket, slots, casino, and many more games — all in a safe and secure environment.
Respect your limits and enjoy gaming.

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Frequently Asked Questions

Responsible gaming means enjoying gaming as a mindful and controlled form of entertainment. It includes setting a budget, respecting time limits, following age rules, and recognizing when gaming is becoming a problem and taking action accordingly. 11f999 places the highest importance on responsible gaming.

Log in to your account, go to the Account Settings section, and look for the "Responsible Gaming" option. There you will be able to set daily, weekly, and monthly deposit limits. Lowering a limit takes effect immediately, but increasing a limit requires a 72-hour waiting period.

Before self-exclusion takes effect, you will be given the opportunity to withdraw the balance in your account. Discuss the matter with our support team — they will walk you through the entire process and arrange for any funds owed to be returned to you.

The minimum age to play at 11f999 is 21. This is our zero-tolerance policy — only individuals aged 21 or older may open an account and play. A national ID card or passport may be required to verify age.

If you feel that gaming is having a negative impact on your life or someone close to you, contact 11f999's 24/7 live chat immediately or send an email to [email protected]. Our support team will help you activate self-exclusion or take other protective steps. Guidance on professional counselling services will also be provided.

A time-out is a temporary break — typically from 24 hours to 7 days — used for short-term rest. Self-exclusion is a longer-term restriction (from 30 days to permanent) that applies in more serious situations. In both cases, logging in to your account or placing bets is not possible.

If a family member or someone close to you is struggling with a gaming addiction, you can contact us on their behalf. Our support team will assess the situation and take appropriate action with the affected person's wellbeing in mind.